Small Business Technology Blog

Monday, May 30, 2011

Should you really trust the cloud with your valuable data?

Cloud computing is the latest hottest thing right now, but should you really trust Microsoft, Google, Amazon, or anyone else with your valuable data?

Okay, I am declaring it right here, right now: 2011 is the Year of the Cloud. This buzz word “cloud” is wielded by just about any company that sells a server or an operating system these days. But what exactly are they talking about? What does “cloud” mean and should you trust companies like Microsoft, Google, Hewlett-Packard, Amazon, et al when they say the can save you money and keep your data safe?

Cloud ComputingMy approach to technology has always been if something comes along that makes sense and makes my clients lives easier, I will encourage them to adopt it as soon as it is practical. However, the people selling cloud computing and other web-based services have yet to completely convince me the merits of their products and services outweigh the liabilities. Sure the cost savings is there, and the obvious practical benefits are clear, but the risks, oh the risks.

I understand the potential of these services and I am willing to entertain the idea, but there are so many questions unanswered, or worse, glossed over. Just in the past month or so we’ve seen examples of security breakdowns and outages that were very costly for companies that had placed their critical functions in the cloud. (Google, Amazon)

Earlier this week, Deb Shinder discussed Microsoft Azure, which is the company’s “cloud services” platform. The striking thing about the post, and the discussion that followed it, was the confounding way Microsoft has presented the product. Much of the discussion reflected confusion, uncertainty, and mistrust about security, up time, and benefits. And these are my fellow IT professionals expressing those concerns! No as IT professionals we’re usually pretty excited about “new and shiny” so for us to resist there really must be a legitimate worry.

Is it any wonder that a survey by The Small Business Authority shows that 71% of small business owners had never heard of cloud computing? For those of us in information technology that number may seem staggering since we have been talking about the general concept for years, but it shows that the companies selling cloud services have not been communicating effectively with my clients, the small businesses.

All of this uncertainty needs to be addressed before we get the mass adoption of cloud computing services that many are predicting. And the first uncertainty that needs to be addressed is trust.
So I am asking them, Should we trust cloud computing services? Can I be assured that your data is safe in these systems? And, I’d be happy to share my opinion with you as an IT professional, and tell you, can you (should you) trust these services?

If you’re looking for more details on cloud computing services I’d be happy to discuss.

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